FixMateSMART WORKSHOP MANAGERThis policy explains how FixMate — the app for iPhone, iPad, Mac and Apple Watch, and FixMate Web — handles the information your workshop uses.
FixMate handles what its features need: your account and subscription details, and the customer, ticket, identity, device photo, inventory, supplier, expense, staff, sales, appointment and loyalty records you enter — including optional customer details such as an email address or birthday. Most of this is information about your customers rather than about you — you decide what goes in, and you remain responsible for it. Enter only what your business actually needs.
In the FixMate app, your records are stored on your device and, when iCloud is turned on, synced through your own Apple iCloud account using Apple's CloudKit. FixMate's developer cannot read records stored in your iCloud. FixMate Web records are encrypted before they are written to the FixMate server, using a key stored outside the web folder so that a copy of the database alone cannot be read. Passwords are stored only as bcrypt hashes and are never recoverable, by us or by anyone else. FixMate Web defaults new browser profiles to Shared Device mode, which keeps records in memory for that tab only; Private Device mode keeps an unencrypted offline copy in that browser profile until you clear it or switch back.
When you share your shop with staff, their devices receive the shop's records through iCloud sharing. Your costs, profit, purchase prices, salaries and expenses are kept in a separate private store on your own devices and are not shared with staff devices. Staff can enter a cost where their role allows, but it is sealed so that only your devices can read it. Remove a staff member from the shop as soon as they leave.
To protect FixMate Web accounts, FixMate records sign-in attempts and security events, including the time, the IP address, the browser or device description, and the email address involved. These are visible to a FixMate administrator and are deleted automatically after a retention period. They exist to spot break-in attempts and to explain to you what happened to an account, not to profile anybody.
When you send a customer an estimate, a payment link or a live status link, ticket details are placed on a private page that anyone holding the link can open. FixMate Web links show the customer's name, the device, the amounts and the status; links expire, can be disabled by you at any time, and may ask for the last digits of the customer's phone number. Status pages opened from the app show the device, its repair stage, the due date and amounts due, with your shop's name and contact details — not the customer's phone number or the device's IMEI. A customer who follows a repair in the FixMate app can see its progress on their own Lock Screen. What the supplier charged you is never included. Send links only to the customer they belong to.
Scanning an IMEI, serial number, box label or QR code with the camera is processed on your device. On devices that support Apple Intelligence, optional suggestions — tidying up a complaint, matching it to past repairs, or drafting a customer message — are produced by Apple's on-device model; FixMate does not send that text to its own server or to other AI services. Suggested prices are worked out from your own past tickets on your device. You can turn suggestions off in Settings.
In kiosk mode, customers type their own name, phone number, device and problem and sign your terms on your iPad; this creates a ticket in your workspace, and the waiting-area board shows only queue numbers or a first name with the last digits of a phone number. Loyalty points, birthdays, referral codes and appointments are stored with your other records. Messages such as reminders, review requests and birthday wishes are sent only when you choose to send them, from your own WhatsApp or SMS.
Backups made in the FixMate app are saved to your iCloud Drive and can be encrypted with a backup password you choose; FixMate cannot recover that password. If you don't set one, app backups are plain files you can inspect and restore yourself — store them somewhere private, because they contain everything in your workspace. Backups exported from FixMate Web are always encrypted with a password you choose. The Accountant Pack exports your registers as CSV and Excel files, including costs and salaries, and is shared only where you send it. The FixMate server also keeps its own encrypted backups of FixMate Web for a limited period so that a workspace can be recovered after a failure.
FixMate sends the email its features need: address verification, password resets, and confirmation that your workshop has been activated. We may also email registered workshops occasionally about the service itself — new features or something you need to know. Reply to any of these to ask us to stop sending the second kind. Service email, such as a password reset, cannot be switched off while your account is open.
A FixMate administrator can see FixMate Web account details — shop name, email, plan, when you signed up, how much space your workspace uses — and can activate, suspend or delete an account and issue a replacement password. Your workspace records themselves are stored encrypted and are not browsed as part of running the service. Records kept only in your iCloud are not accessible to FixMate at all. Email you send to our support address is read by an administrator in order to answer you.
FixMate Web is hosted by Hostinger, and email is delivered through their mail servers. The FixMate app syncs through Apple iCloud and uses Apple's StoreKit for subscriptions, both under Apple's own terms. Customer messages open your own WhatsApp or Messages app, and payment links open your customer's own payment app. Receipt printers on your shop's network or Bluetooth are reached directly from your device. FixMate contains no third-party analytics or advertising tools, does not sell your business data, and does not use it for advertising or cross-app tracking.
You control what is entered, who has access, which staff logins and devices exist and what each may reach, which customer links are open, your browser device mode, and your backups and exports. You can correct or delete records at any time, and can ask us to delete your FixMate Web account and its data by writing to support; records in your iCloud are deleted from the app with Erase All Data. Where your customers have rights over their own information under the law that applies to you, meeting them is your responsibility as the business holding that relationship.
This policy is updated when the service changes. For privacy questions, or to ask for your account and data to be deleted, contact mail@haaa.in.